Simplifying Gig Worker Check-ins
Reducing Fraud & Improving Efficiency
Anthor’s gig worker check-in system faced major roadblocks—technical glitches, complex workflows, and an alarming vulnerability to identity fraud. Workers struggled with time-consuming check-ins, while the platform's security and reliability suffered.
I led a complete redesign to streamline the process, introducing a one-click check-in feature and resolving technical inconsistencies. This overhaul not only enhanced user experience but also provided real-time insights that improved operational security.
Previous error message when users tried to check-in while outside the permitted radius.
The Challenge
The check-in system had too many failure points—16 in total—forcing workers through a confusing, multi-step process. Meanwhile, two key requirements caused major friction:
Stores needed a valid QR code displayed on-site.
Workers had to be within the correct GPS coordinates.
As the platform scaled, onboarding teams struggled to supply stores with unique QR codes in time, leading to more gigs without proper check-in infrastructure. The result? Frustrated workers, overwhelmed support teams, and an increase in fraudulent activity.
before
(click to zoom in)
The Solution
New check-in design, showing user position in relation to permitted radius.
Redesigning the Check-in Flow
Removed unnecessary steps and failure paths to simplify the experience.
Introduced a direct way for workers to report location errors, allowing real-time GPS validation.
Automated error handling, shifting manual verification to a post-gig review instead of blocking check-ins.
Enhancing Security with Smart Verification
Implemented selfie verification for real-time identity confirmation.
Integrated map to ensure workers were physically present at job sites.
Eliminated the need for QR codes, resolving onboarding bottlenecks.
after
Impact
80% reduction in identity fraud cases—including shutting down a coordinated fraud scheme.
95% decrease in error-related support tickets, easing strain on customer service.
Dramatic drop in gigs requiring technical support—from 400 cases per day to just 20.
The graph illustrates the project's immediate and lasting impact. Within just three days of launching the redesigned system, reported issues sharply decreased and quickly stabilized. Meanwhile, completed gigs steadily increased over the following months, confirming that simplifying the check-in process not only resolved existing problems but also significantly boosted overall productivity and efficiency.
